How can we help?

How do I book a tour, activity, or transfer?

Browse the experiences in your destination, pick the date and number of travelers, and click Book Now. Most experiences confirm instantly. You'll receive a confirmation email and your e-voucher within minutes of payment.

How do I find or manage my existing booking?

Log in to your account to see all your bookings in one place. From there you can view vouchers, contact the operator, request changes, or cancel within the policy window.

If you booked as a guest without creating an account, your confirmation email contains everything you need. Search your inbox for "BookingRadar" if you can't find it.

What is your cancellation and refund policy?

Cancellation rules vary by experience. Most tours offer free cancellation up to 24 hours before the start time, with a full refund. Some specialty experiences (private tours, equipment rentals, custom packages) have different policies, which are always shown clearly on the booking page before you confirm.

To cancel, log in to your account or message us on WhatsApp. Refunds typically arrive in 5 to 10 business days, depending on your card issuer.

When will I receive my booking confirmation and voucher?

For instant-confirmation experiences, you'll receive both within minutes. For experiences requiring operator confirmation (some private tours, multi-day trips), you'll receive an initial email immediately and the final voucher within 24 hours, often sooner.

If you haven't received anything, check your spam folder. Then message us and we'll resend it.

Do I need to print my voucher, or can I show it on my phone?

Mobile vouchers work for almost every experience. Just open the email or your account and show the QR code or booking reference at the meeting point. A small number of experiences require a printed voucher (usually noted on the booking page); when in doubt, having a screenshot saved offline is a good idea.

What languages does customer support speak?

Our team handles English, Spanish, French, German, Russian and Hebrew, with more languages on the way. Tell us your preferred language when you message us and we'll route you to the right person.

How do I report a problem during my trip?

Message us on WhatsApp at +1 646-968-0843. We answer messages 24/7 and we have direct lines to operators on the ground in most destinations. Even if it's the middle of the night where we are, someone is usually available.

I want to list my tours on BookingRadar. Where do I start?

Tour operators can register at bookingradar.com/landing. We connect with most major reservation systems, and operators without one can manage availability in our extranet.