Customer Reviews at BookingRadar
The BookingRadar team collects and analyzes thousands of customer reviews to promote only the most reliable operators and suppliers. On every experience page, you’ll find authentic reviews, traveler photos, and a Q&A section to get answers directly from the supplier.
How our review system works
Verified only: Reviews are linked to real, completed bookings to prevent fake or incentivized posts.
Quality checks: We blend automated signals with human moderation to flag suspicious patterns.
Freshness matters: Recent feedback is weighted more heavily than older reviews.
Top-Reviewed: Experiences with consistently high scores and great service get highlighted across the site.
Scoring model (simple view)
Overall Score = (Recent Reviews × 0.5) + (All-time Average × 0.3) + (Service Signals × 0.2)
Service Signals include response time, cancellation/reschedule rates, and dispute resolution speed.
Tip: Click any offer to read full reviews, see Q&As, and message the supplier directly.
What a review looks like
Amira T. · Eilat Night Adventure Verified
“Unforgettable desert night tour! Guides were helpful and fun.”
Traveled: Aug 2025 · Group of 4 · Photos attached
Lucas R. · Underwater Observatory Park Verified
“Great for families; aquarium shows were a hit. Book earlier for fewer crowds.”
Traveled: Jul 2025 · Family · 2 photos
Questions & Answers
Q: Can I ask the supplier something before I book?
A: Absolutely. Use the “Ask a question” box on the experience page to message the supplier. Most respond within 24 hours.
Q: Where do I see other travelers’ questions?
A: Scroll to the Q&A tab of the product—popular questions are pinned and searchable.
Q: What if an operator cancels?
A: You’ll get notified immediately with options to reschedule or request a refund per the policy shown at checkout.
Trust & Safety
Supplier transparencyClear policies, real photos, response-time badges, and owner-verified business details.
Content moderationHuman + AI checks catch review manipulation and remove abusive content fast.
After-trip follow-upWe invite every traveler to review—no pay-to-play or filtered moderation queues.
Dispute supportIf something goes wrong, our team helps resolve it quickly and fairly.
Find your next top-reviewed experience
The best-reviewed experiences are tracked and promoted by our team—so you can book with confidence.
FAQs
Do you reject negative reviews?
No. We publish balanced feedback that meets our guidelines. We only remove posts that violate policy (e.g., profanity, personal data, hate speech).
How are star ratings calculated?
A weighted average emphasizing recent reviews and verified trips. Supplier performance signals also influence visibility.
Can I edit or delete my review?
You can request an edit for 14 days after posting. Deletion is possible upon verified identity and booking match.
Verified bookings only
Real ratings & photos
Supplier Q&A support
Top-Reviewed picks promoted